Scheduled Report is sent out blank in email
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Article ID: 127868
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Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS
Clarity PPM On Premise
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Issue/Introduction
When I schedule the report I get an email with an empty file and I get the following error: JasperReports Server encountered an error while generating this report. Please contact your administrator. If looking in the logs we can see the following error: 2019-01-04 06:00:31,079 ERROR HibernateDaoImpl,quartzScheduler_Worker-6:111 [] - ************** HibernateDaoImpl.executeWriteCallback EXCEPTION **********com.jaspersoft.jasperserver.api.JSDuplicateResourceException: jsexception.resource.already.exists Arguments: "/organizations/myorg/Custom_Tasks_Report.xls", at com.jaspersoft.jasperserver.api.metadata.common.service.impl.hibernate.HibernateRepositoryServiceImpl.getRepoResource(HibernateRepositoryServiceImpl.java:695) at com.jaspersoft.jasperserver.api.metadata.common.service.impl.hibernate.HibernateRepositoryServiceImpl$14.execute(HibernateRepositoryServiceImpl.java:578) at com.jaspersoft.jasperserver.api.metadata.common.service.impl.HibernateDaoImpl.executeWriteCallback(HibernateDaoImpl.java:83) Deleting and recreating the scheduled report works only temporarily.
Environment
Release: CODFSS99000-15.4.1-PPM SAAS FedRAMP-Sandbox-Small Environment Component:
Resolution
Schedule the report at a different time, for example 1 hour before or after the previous schedule. This would avoid any potential report misfires and solve the problem. Also applies when no report notification is sent out.
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