Corrupt User in the UMP

book

Article ID: 127861

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

I have a corrupt user that I cannot delete, They were logging in normal in the morning then in the afternoon when they try to log back in it will not let them. I cannot impersonate them either. I deactivate the account and try to delete it but the system just spins and I also cannot edit the account.

Cause

Unknown root cause. 
Corrupted liferay user account / root cause unknown.

Environment

UIM 8.51
 

Resolution

1- Deactivate the UMP wasp probe
2- On the UMP wasp robot, delete this folder:
<Nimsoft>\probes\service\wasp\work\
3- Activate wasp and see if you can impersonate or deactivate the user.