SDM: Upgrade/Migration shows Debug Error and HEAP CORRUPTION on sql_check_db.exe
Article ID: 127860
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Working to migrate or upgrade Service Desk. During the "Migrating CA Service Desk Manager" step, experiencing the following Microsoft Visual C++ Debug Library "Debug Error" mentioning a HEAP CORRUPTION DETECTED message on sql_check_db.exe
The CAPKI might not have been installed correctly. The CAPKI is the CA Public key Infrastructure that is used across the various CA product line to facilitate inter-product security. It is a separate component that is used exclusively by CA
CA Service Desk Manager (migration/upgrade activity)
Run the following on the affected server on an Admin Command prompt (right click on Command Prompt and choose to "Run As Administrator").