Links on Portlets are removed when exported

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Hyperlinks are not appearing when exporting portlet to Excel.

Cause

This is caused by a limitation in Excel

There cannot be a single text value in a formula that exceeds 255 characters

If SSO and deeplinks are used, it is possible that the external link defined in properties.xml is greater than 255.

Environment

All supported versions of Clarity PPM

Resolution

Currently there is no resolution/workaround as this is not a Clarity PPM issue but a limitation found in Excel.