Error opening the DataModel - Xtraction

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Article ID: 127813

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

customer informs that when opening the Datamodel to perform some settings.
He gets the message:
3rd_Prty_XTRACTION - Error: DataModelEditor - This application encountered an error. Please contact support.

In the log:

2019-01-23 14:47:16,798 FATAL SqlDataEngine.DataModelEditor.Program - Application Terminated 
Xtraction.Shared.Licensing.Model.LicensingException: The license has expired. 
at Xtraction.Shared.Licensing.Service.Impl.LicensingService.CheckLicense(ApplicationTypes applicationId, ILicense license) 
at SqlDataEngine.DataModelEditor.Program.Main(String[] args)

Cause

they need a new license files to apply on Xtraction

Environment

Xtraction 2017.1.0419.01 on Windows

Resolution

Provided new license files 
** datamodeleditor.lic 
** xtraction.lic

Additional Information

How to install a new Xtraction license?

How to replace existing expired licenses in Xtraction with new ones?

How to replace existing (non-expired) licenses in Xtraction with new ones?