ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Error opening the DataModel - Xtraction
Article ID: 127813
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
customer informs that when opening the Datamodel to perform some settings.
He gets the message:
3rd_Prty_XTRACTION - Error: DataModelEditor - This application encountered an error. Please contact support.
In the log:
2019-01-23 14:47:16,798 FATAL SqlDataEngine.DataModelEditor.Program - Application Terminated
Xtraction.Shared.Licensing.Model.LicensingException: The license has expired.
at Xtraction.Shared.Licensing.Service.Impl.LicensingService.CheckLicense(ApplicationTypes applicationId, ILicense license)
at SqlDataEngine.DataModelEditor.Program.Main(String[] args)
He gets the message:
3rd_Prty_XTRACTION - Error: DataModelEditor - This application encountered an error. Please contact support.
In the log:
2019-01-23 14:47:16,798 FATAL SqlDataEngine.DataModelEditor.Program - Application Terminated
Xtraction.Shared.Licensing.Model.LicensingException: The license has expired.
at Xtraction.Shared.Licensing.Service.Impl.LicensingService.CheckLicense(ApplicationTypes applicationId, ILicense license)
at SqlDataEngine.DataModelEditor.Program.Main(String[] args)
Cause
they need a new license files to apply on Xtraction
Environment
Xtraction 2017.1.0419.01 on Windows
Resolution
Provided new license files
** datamodeleditor.lic
** xtraction.lic
** datamodeleditor.lic
** xtraction.lic
Additional Information
Feedback
Yes
No
Powered by
