Migrate_to_r14_1.pl missing when upgrading CA Service Desk from 12.9 to 17.1
Article ID: 127790
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Messages from install.log:
DEBUG [stdout( D:\CA\SERVIC~1\bin\pdm_perl.exe):Thread-30] [MigrateSDM] Can't open perl script "migrate_to_r14_1.pl": No such file or directory INFO [DeployThread: Migrating CA Service Desk Manager] [ProcessUtilities] Process D:\CA\SERVIC~1\bin\pdm_perl.exe completed with exit code 2 INFO [Thread-29] [ProgressUpdateMigrateSDM] Waiting for migration log to be available. retry 1 of 50 INFO [Thread-29] [ProgressUpdateMigrateSDM] Waiting for migration log to be available. retry 50 of 50 INFO [Thread-29] [ProgressUpdateMigrateSDM] Waiting for migration log to be available. retry 51 of 50
It happens when the installer does not have enough disk space for making a backup of NX_ROOT folder.
Basically an upgrade would do:
1) Backup NX_ROOT (Zipping NX_ROOT, uses %TEMP%); 2) Upgrade CA Service Desk software; 3) Restore some files; 4) Upgrade MDB, do migrate, configure etc.
If the first step somehow did not go through properly, the Step #2 doesn't go well either and so you have missing files etc.
CA Service Desk 17.1 CA Service Desk 17.0 CA Service Desk 14.1
Make sure you have enough disk space for copying the entire NX_ROOT folder (pay attention to NX_ROOT\site\attachments).