Error in forms after applying the Rollup 2 Patch


Article ID: 127762


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


After applying the Rollup 2 patch, SO06653 - CASM ROLLUP PATCH (REQUIRES, customer had some side effects in custom forms in java std_head.js and detail_form.js.

Service Desk Manager 17.1.01 was upgraded to 17.1.02


Service Desk Manager 17.1.02


After applying a cumulative patch or any other fix on the application that can affect any customization, it's strongly recommended that the custom forms or any other custom code must be reviewed and if needed, adjusted to the new version.

Additional Information

CA Service Management - 17.1
Upgrading / Upgrade to CA Service Management 17.1 / Upgrading to CA Service Desk Manager 17.1 / Perform the CA SDM Post-Upgrade Tasks
Customization Upgrade Utility