Error in forms after applying the Rollup 2 Patch

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After applying the Rollup 2 patch, SO06653 - CASM 17.1.0.2 ROLLUP PATCH (REQUIRES 17.1.0.1), customer had some side effects in custom forms in java std_head.js and detail_form.js.

Service Desk Manager 17.1.01 was upgraded to 17.1.02

Environment

Service Desk Manager 17.1.02

Resolution

After applying a cumulative patch or any other fix on the application that can affect any customization, it's strongly recommended that the custom forms or any other custom code must be reviewed and if needed, adjusted to the new version.

Additional Information

CA Service Management - 17.1
Upgrading / Upgrade to CA Service Management 17.1 / Upgrading to CA Service Desk Manager 17.1 / Perform the CA SDM Post-Upgrade Tasks
Customization Upgrade Utility