ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

alarms forwarded from NAS 8.x to 9.x are corrupted

book

Article ID: 127760

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

When forwarding alarms from a remote hub that is running NAS 8.x to a hub running NAS 9.x using the internal NAS Replication & Forwarding functionality, alarm messages appear garbled and contain corrupted special characters.

Environment

Release:
Component: UIMSTD

Resolution

This is currently not supported - the NAS code branch (8.x or 9.x) must be identical between the sending and receiving NAS.

To resolve the issue, upgrading the sending NAS to 9.x and the corruption will no longer occur.