SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
After creating a restriction to view tickets for an specific category for an specific role, customers from different roles, are not able to download attachments for that same category, even they don't have restrictions for that category.
They get the error:
rep_daemon 33448 ERROR DomWrap.c 956 Failed to complete reply method: 'MTH::got_parent_info' ,BOP Name:'Attachment id:592877' in class:'CDownloadFile', Error:AHD05072:
The restrictiion created was a data partition constraint: Call_Req - View - category.sym not like 'Application%'