Error AHD05072 in CDownloadFile

Article Id: 127759

Status: Published

Updated On: 20-02-2019 12:19

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

After creating a restriction to view tickets for an specific category for an specific role, customers from different roles, are not able to download attachments for that same category, even they don't have restrictions for that category.

They get the error:

rep_daemon 33448 ERROR DomWrap.c 956 Failed to complete reply method: 'MTH::got_parent_info' ,BOP Name:'Attachment id:592877' in class:'CDownloadFile', Error:AHD05072:

The restrictiion created was a data partition constraint:
Call_Req - View - category.sym not like 'Application%'

Cause:

this is a bug and is addressed in DEFECT #DE47880

Environment:

Service Desk Manager 17.0

Resolution:

solved in the DEFECT #DE47880