Error AHD05072 in CDownloadFile

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Article ID: 127759

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After creating a restriction to view tickets for an specific category for an specific role, customers from different roles, are not able to download attachments for that same category, even they don't have restrictions for that category.

They get the error:

rep_daemon 33448 ERROR DomWrap.c 956 Failed to complete reply method: 'MTH::got_parent_info' ,BOP Name:'Attachment id:592877' in class:'CDownloadFile', Error:AHD05072:

The restrictiion created was a data partition constraint:
Call_Req - View - category.sym not like 'Application%'

 

Cause

this is a bug and is addressed in DEFECT #DE47880

Environment

Service Desk Manager 17.0

Resolution

solved in the DEFECT #DE47880