Error AHD05072 in CDownloadFile
Article ID: 127759
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After creating a restriction to view tickets for an specific category for an specific role, customers from different roles, are not able to download attachments for that same category, even they don't have restrictions for that category.
They get the error:
rep_daemon 33448 ERROR DomWrap.c 956 Failed to complete reply method: 'MTH::got_parent_info' ,BOP Name:'Attachment id:592877' in class:'CDownloadFile', Error:AHD05072:
The restrictiion created was a data partition constraint:
Call_Req - View - category.sym not like 'Application%'
They get the error:
rep_daemon 33448 ERROR DomWrap.c 956 Failed to complete reply method: 'MTH::got_parent_info' ,BOP Name:'Attachment id:592877' in class:'CDownloadFile', Error:AHD05072:
The restrictiion created was a data partition constraint:
Call_Req - View - category.sym not like 'Application%'
Cause
this is a bug and is addressed in DEFECT #DE47880
Environment
Service Desk Manager 17.0
Resolution
solved in the DEFECT #DE47880
Feedback
Yes
No
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