Statemanager fails to connect with Riskfort in a LoadBalanced environment


Article ID: 127540


Updated On:


CA Rapid App Security CA Advanced Authentication CA API Gateway


Statemanager reports issues when trying to connect to Riskfort server for Risk Evaluation function. The arcotsm.log shows the footprints below on each unsuccessful connection fail over attempt. Note in the example below the issue has occurred 9 times as indicated by -  "connectionfailures : 9"

2019-02-17 00:00:38,317 [http-nio-8080-exec-9] INFO core.pool.PoolManager(243) -> Detected fail over scenario! (Num of connectionfailures : 9) 
2019-02-17 00:00:38,317 [http-nio-8080-exec-9] WARN core.pool.PoolManager(134) -> Exception occurred while borrowing object 
ErrCode:8::Message:No active pool was found. 



Root cause
Load-Balancer IP change over a period of time and the SDK lacked the capability to use latest destination IP addresses while creating a new socket.



CA Strong Authentication Environment (specifically CA Statemanager and CA Riskfort server communication)


Upgrade to 9.0.02 version or request from Broadcom Support. This was a development version of the patch. The official version of the patch will be shared shortly.

Additional Information