Statemanager fails to connect with Riskfort in a LoadBalanced environment
Article ID: 127540
Updated On:
Products
CA Rapid App Security
CA Advanced Authentication
CA API Gateway
Issue/Introduction
Statemanager reports issues when trying to connect to Riskfort server for Risk Evaluation function. The arcotsm.log shows the footprints below on each unsuccessful connection fail over attempt. Note in the example below the issue has occurred 9 times as indicated by - "connectionfailures : 9"
2019-02-17 00:00:38,317 [http-nio-8080-exec-9] INFO core.pool.PoolManager(243) -> Detected fail over scenario! (Num of connectionfailures : 9)
2019-02-17 00:00:38,317 [http-nio-8080-exec-9] WARN core.pool.PoolManager(134) -> Exception occurred while borrowing object
ErrCode:8::Message:No active pool was found.
2019-02-17 00:00:38,317 [http-nio-8080-exec-9] INFO core.pool.PoolManager(243) -> Detected fail over scenario! (Num of connectionfailures : 9)
2019-02-17 00:00:38,317 [http-nio-8080-exec-9] WARN core.pool.PoolManager(134) -> Exception occurred while borrowing object
ErrCode:8::Message:No active pool was found.
Environment
CA Strong Authentication Environment (specifically CA Statemanager and CA Riskfort server communication)
Cause
Root cause
Load-Balancer IP change over a period of time and the SDK lacked the capability to use latest destination IP addresses while creating a new socket.
Load-Balancer IP change over a period of time and the SDK lacked the capability to use latest destination IP addresses while creating a new socket.
Resolution
Upgrade to 9.0.02 version or request CA-Adapter-9.0.02-DE405875-Devfix.zip from Broadcom Support. This was a development version of the patch. The official version of the patch will be shared shortly.
Additional Information
None
Feedback
Yes
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