378-14 followed by 0C4-11 abend in UTLGLCTL

Products

• Fast Recover for DB2 for z/OS
• Log Analyzer for DB2 for z/OS
• Quick Copy for DB2 for z/OS

Issue/Introduction

Fast Recover job abends with an S378 followed by an S0C4.

IEA705I ERROR DURING FREEMAIN SYS CODE = 378-14 jobname stepname 00
IEA705I 00FB3B80 00786DA0 00786DA0 00000300 00003000 3132B000     
IEA995I SYMPTOM DUMP OUTPUT  227                                  
SYSTEM COMPLETION CODE=378  REASON CODE=00000014                  
 TIME=17.35.10  SEQ=08780  CPU=4001  ASID=04C0                    
 PSW AT TIME OF ERROR  070C1000   81731158  ILC 2  INTC 0D        
   NO ACTIVE MODULE FOUND                                         

SYSTEM COMPLETION CODE=0C4  REASON CODE=00000011                 
 TIME=17.35.14  SEQ=08785  CPU=0000  ASID=04C0                   
 PSW AT TIME OF ERROR  078D2000   B1218684  ILC 6  INTC 11       
   ACTIVE LOAD MODULE           ADDRESS=31210000  OFFSET=00008684
   NAME=UTLGLCTL 

Message PUT0500I is issued prior to the abend.

PUT0500I - Stogroup stogroupname Volume vvvvvv is OFFLINE added

Environment

Release:
Component: PFR

Cause

The information provided by message PUT0500I, which occurred immediately before the abend, is a clue to the cause of the problem.

PUT0500I - Stogroup stogroupname Volume vvvvvv is OFFLINE added

This reports that the Storage Group used for this object contains DB2 managed volumes and most importantly includes an offline volume.

Resolution

Correcting the Storage Group problem either by only using online volumes or by using an SMS managed Storage Group resolves the problem.