Unable to login on primary hub
Article ID: 127248
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
The ip address that appears under error message, is related to another hub (not the primary), in this case, a secondary one that had already being removed from UIM.
No communication with controller (XXX.XXX.XXX.XXX) --> where XXX.XXX.XXX.XXX isn`t the primary hub ip address
No communication with controller (XXX.XXX.XXX.XXX) --> where XXX.XXX.XXX.XXX isn`t the primary hub ip address
Environment
Release:
Component: UIMHUB
Component: UIMHUB
Resolution
Identified that the hub information was configured under registry.
Open regedit -> HKEY_CURRENT_USER -> Software -> Nimbus Software -> NimBUS Manager -> Options and here verified that exist hub login key pointing to incorrect address.
Removed it and problem was solved
Open regedit -> HKEY_CURRENT_USER -> Software -> Nimbus Software -> NimBUS Manager -> Options and here verified that exist hub login key pointing to incorrect address.
Removed it and problem was solved
Feedback
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