Policy Server Upgrade Failing With Policy Server is not running Message

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

We are in the process of upgrading our 12.51 Policy Server (in-place) on RedHat Linux and we are receiving a failed upgrading message stating that the Policy Server is not running  even though the Policy Server is up and running

policy server, failed upgrade. 
Getting error: 
failed. 
COMMAND: sh /tmp/830711.tmp/TestCryptoConfig.sh 

COMMAND: sh /tmp/830711.tmp/SetCryptoConfig.sh 


EXISTING_VERSION: 12.51.0.905 
PRODUCT_VERSION: 12.70.0.1194 
INSTALL_TYPE: UPGRADE 


The installer requested that the Policy server should be started before 

the install can proceed: 

Policy Server is not running 
---------------------------- 

The Policy Server must be running to execute UpgradeReadinessCheck 

tool. 
Please start the Policy Server, before continuing. 

[...] 

->1- Proceed 
2- Back 
3- Cancel 

ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT 

THE 
DEFAULT: 3 

Cause

There were two instances of the .com.zerog.registry.xml file on the server.
This file contains information about the previous version. It appears that one of the instances was an instance from the previous install and so the installer was detecting the Policy Server as not running.

Environment

Redhat Linux 6.3 Policy Server R12.51 

Resolution

1) Deleted below files from the /tmp directory of the Linux server and then restarted the server:

/tmp: (siteminder files) 
GCL-SiteMinder-A.pipe 
GCL-SiteMinder-B.pipe 
GCL-SiteMinder.sem 
snrrpni?{{?pip 

2) Ran command to find all instances of the ".com.zerog.registry.xml" file on the server and found 3 instances of the file

/smuser/.com.zerog.registry.xml
/var/.com.zerog.registry.xml

Note:

The third instance was in the Siteminder Policy Server install directory. This instance should be left untouched

3) Renamed the ".com.zerog.registry.xml" under the following directories: 

/smuser/.com.zerog.registry.xml_backup
/var/.com.zerog.registry.xml_backup

4) We restarted the server and ran the upgrade again and the current Policy Server install was detected as running.