Content packages not working

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Article ID: 127214

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After the upgrade content package is not working in DEV. When attempting to package the content I noticed Content Packager process does not trigger.

Environment

Release:
Component: ODENV

Resolution

When we opened one of the instances of Content Packager process in Test environment we captured process_version_id in the URL, we then went back to Dev environment opened any process definition and replaced process_version_id in the URL with the one from Test environment and clicked enter. We noticed Content Packager process was in Draft status, after we validated and activated it, we were able to successfully create content packages.