No metrics available under USM

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Article ID: 127134

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Host is registered with snmpcollector probe but it is not saving the QOS nor shows the metric in the UMP.
The error message is: No metrics available. 
Running query to a metric that shows zero results :
SELECT * FROM UIMDBADMIN.V_QOS_AVAILABILITY_AVAILABILITY WHERE SOURCE = 'XXX.XXX.XXX.XXX'
This query returns zero data.

Environment


 

Resolution

Verify content of file excluded_devices.csv in the discovery server probe folder. If device for which you are seeing 'No metrics available' in the USM is included in this file, it will not be monitored. 

Probably, the entry got added in this file because while deleting any device from USM inventory, we get an option to uncheck 'Prevent redicovery' . If the device is deleted with this option checked it will not be available for rediscovery. - This is why were unable to see metrics in the USM.

To remove this configuration execute:

1. Deactivate discovery_server probe
2. Remove device from the list
3. Activate discovery_server probe