10.02.03.BMP_10.2.302 patch installation failure

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Article ID: 127088

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Updated On:

Products

CA Spectrum

Issue/Introduction

Installed 10.02.03.BMP_10.2.302 patch but the installation failed.  The following was seen in the install log:

Copying libPort.dll to C:\CA_Spectrum\lib\libPort.dll

File copy failed: No such file or directory 
Copying C:\CA_Spectrum\SDM\SDC_Install_Windows.tgz to c:\CA_Patch\Spectrum_10.02.03.BMP_10.2.302.Windows\Spectrum_10.02.03.BMP_10.2.302.Windows\SDC_Install_Windows.tgz_preBMP_10.2.302

Cause

Spectrum Control Panel was left open during install

Environment

Spectrum 10.x

Resolution

To resolve, do the following:

1. Stop the SS and processd
2. Manually copy the c:\CA_Patch\Spectrum_10.02.03.BMP_10.2.302.Windows\Spectrum_10.02.03.BMP_10.2.302.Windows\libPort.dll to C:\CA_Spectrum\lib\libPort.dll
3. Restart processd, SS

The patch is now fully successfully installed