ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Wily APM is not authenticating to newly created LDAP


Article ID: 126763


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


Wily APM is NOT authenticating to new LDAP,
We have moved domain in ldap recently and since then we are having difficulty in login to APM.

Exp: While using Workstation client, the User 'testapm" is still trying to authenticate to the old /no longer exist LDAP env.
But the user "Admin" correctly authenticate to the new / current /active ldap.


The login credentials are cached .


CA APM 10.5
LDAP APM security


1. Clear EM, Webview, and Workstation cache
2. Cleared the browser cache.
3. Clear the wokrstation jnlp cache
on the PC, close the browser. go to c:\users\aaweluumer\appdata\roaming\wily
and delete the wily directory 
4. Restart MOM EM. 

Additional Information

How to Clear EM, Webview, and Workstation cache: