Wily APM is not authenticating to newly created LDAP
Article ID: 126763
Updated On:
Products
APP PERF MANAGEMENT
CA Application Performance Management Agent (APM / Wily / Introscope)
CUSTOMER EXPERIENCE MANAGER
INTROSCOPE
Issue/Introduction
Wily APM is NOT authenticating to new LDAP,
We have moved domain in ldap recently and since then we are having difficulty in login to APM.
Exp: While using Workstation client, the User 'testapm" is still trying to authenticate to the old /no longer exist LDAP env.
But the user "Admin" correctly authenticate to the new / current /active ldap.
We have moved domain in ldap recently and since then we are having difficulty in login to APM.
Exp: While using Workstation client, the User 'testapm" is still trying to authenticate to the old /no longer exist LDAP env.
But the user "Admin" correctly authenticate to the new / current /active ldap.
Cause
The login credentials are cached .
Environment
CA APM 10.5
Windows
LDAP APM security
Windows
LDAP APM security
Resolution
1. Clear EM, Webview, and Workstation cache
2. Cleared the browser cache.
3. Clear the wokrstation jnlp cache
on the PC, close the browser. go to c:\users\aaweluumer\appdata\roaming\wily
and delete the wily directory
4. Restart MOM EM.
2. Cleared the browser cache.
3. Clear the wokrstation jnlp cache
on the PC, close the browser. go to c:\users\aaweluumer\appdata\roaming\wily
and delete the wily directory
4. Restart MOM EM.
Additional Information
How to Clear EM, Webview, and Workstation cache:
https://comm.support.ca.com/kb/how-to-clear-the-introscope-osgi-cache/kb000100299
https://comm.support.ca.com/kb/how-to-clear-the-introscope-osgi-cache/kb000100299
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