Report won't run in Advanced Reporting receive this error "An error has occurred. Please contact your system administrator. (6632)"

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The report containing some charts works well in Jaspersoft Report Studio but when the report is published and executed from the CA PPM server via Advanced Reporting it does not work. It generates this error:

"An error has occurred. Please contact your system administrator. (6632)"

Steps To reproduce:

1. Log into CA PPM

2. From the menu at the top click on 'Home'

3. Select 'Advanced Reporting'

4. Set up a new report containing a few charts

Expected Result: For the report to run and produce data.

Actual Result:  Receive this error message:-

"Error Details
The server has encountered an error. Please excuse the inconvenience.

Error Message

An error has occurred. Please contact your system administrator. (6632)"

<Please see attached file for image>

Environment

CA PPM v15.4.x, v15.5.x, 
 

Resolution

Please try simplifying the report page and try to remove a couple of objects if necessary from the report.