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Report export function not working when popups are not allowed in browser


Article ID: 126707


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


You are are unable to export any Jaspersoft report to any of the formats in Chrome.


Popups are not enabled in the browser


Release: All Supported
Component: Clarity Jaspersoft


  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Privacy and Security on the left-hand menu
  4. Click Site Settings
  5. Scroll down and click on Pop-ups and redirects
  6. Under Customized behaviors, add the Clarity URL to the Allowed to send pop-ups and use redirects if popups need to be disabled by default. 

Additional Information

See also PDF download errors - Master KB for Clarity