Exception in the log is "Error getting UniqueID Numeric Overflow "
Release: 14.x
Component: IDMGR
Over 2 billion records in history table.
Could not reset WPDS key as this would cause all existing reports to fail. We truncated the below and deleted the WP_IP_GEN table which Workpoint support confirmed would rebuild itself after restart and not cause issues with existing data. The below resolved the issue.
This requires a manual DB updates. Please confirm a full backup of your database has been completed BEFORE performing the steps below with the assistance of your DBA.
Steps:
1. Backing up database
2. Bring application down
3. Truncate the WP_WI_Alert_Hist table
4. Delete the row 44 in WP_IP_Gen table
5. Reinitialize WP.