Troubleshooting revealed these symptoms were present.
* NO updates being written to the secondary server Service Desk\logs\*SA* logs since the upgrade.
* NO updates being written to the bopcfg CATALINA SA log directory. Eg \CATALINA_BASE_SA\localhost_access_log.2019-02-07.txt
* The command pdm_status showed Support Automation (SA) processes "Not Running".
In particular, the Support Automation Tomcat, Method Engine and Object Manager are Not Running.
CA SA Tomcat (pdm_tomcat_nxd)
Data Dictionary (ddictbuild)
Message Catalog (msgcat_build)
RPC Server (rpc_srvr)
SA Method Engine (spel_srvr:s. . .
SA Object Mgr (domsrvr:sa)
Version Ctl Cl (pdm_ver)
_pdm_tomcat_<Support Automation server>
The primary server stdlog had entries that it could not start the secondary server process.
pdm_d_mgr 12476 SIGNIFICANT mgr_slump_if.c 1216 Connecting to remote agent host: <Support Automation server>
pdm_d_mgr 12476 SIGNIFICANT daemon_obj.c 3268 Waited 120 seconds for _proctor_<Support Automation server> to connect to slump. Continuing to wait.
pdm_d_mgr 12476 SIGNIFICANT daemon_obj.c 3294 _proctor_<Support Automation server>: waiting more than 120 seconds for agent to confirm. Marking as stopped.
The Support Automation secondary server configure.log showed that the Support Automation Task completed at Step 7, but that Task 13 did not.
02/10 17:09:21.911 INFO ConfigThread.java 556 Executing task# 7, task name : Configure Support Automation
02/10 17:09:21.911 INFO Task.java 214 Running: Configure Support Automation
02/10 17:09:23.147 INFO ConfigThread.java 596 Configuration progress : 7 out of 13 tasks completed.
02/10 17:09:51.205 INFO CompleteTask.java 291 ServerType detected as : Secondary
02/10 17:09:51.205 INFO CompleteTask.java 184 Updating Secondary server configuration data into al_cdb_configurationparameters table
02/10 17:09:51.208 INFO NXenv.java 159 NX_ROOT = D:\PROGRA~1\CA\SERVIC~1
02/10 17:09:51.217 INFO SLUMP.java 133 Created SLUMP on <Primary Server> at port 2100
02/10 17:09:51.228 INFO TCP_port.java 169 Created standard port 2100 for <Primary Server> with id 1549840191228
02/10 17:09:52.238 ERROR TCP_port.java 411 java.net.ConnectException: Connection refused: connect
java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
02/10 17:09:52.240 ERROR SLUMP.java 547 Can't logon to slump - check server daemons: java.io.IOException: java.net.ConnectException: Connection refused: connect
02/10 17:09:52.240 ERROR CompleteTask.java 413 Can't logon to slump! Failed to update secondary configuration data into al_cdb_configurationparameters table.
02/10 17:09:52.240 INFO TomcatUtilities.java 543 Stopping tomcat
02/10 17:09:54.314 INFO ConfigThread.java 596 Configuration progress : 13 out of 13 tasks completed.
* The NX.env had "@NX_SA_DOMSRVR=domsrvr:sa" populated.
This file should either have one Support Automation variable populated (as here) or all three.
See Options Manager, Support Automation, for the three variables.
@NX_SUPPORTAUTOMATION_URL=http://<Support Automation server>:8070/SupportAutomation
* This known issue was reviewed, and the solution found to be already implemented:
Unable to launch the Support Automation end user console on a system that has the Support Automation agent installed
* This pair of commands produced no log update at default levels on the Support Automation secondary server:
pdm_tomcat_nxd -t SA -c STOP
pdm_tomcat_nxd -t SA -c START