UIM Unable to open GUI of hub probe 7.97

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Article ID: 126459

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

launching the hub probe config UI in IM fails and displays the following pop-up message;

HUB HAS STOPPED WORKING:
Problem  Event Name: BEX
Application Name: conf_hub_7.97.exe 
Application Version: 7.97.0
Fault Module name: ucrtbase.dll
 

Environment

hub 7.80 upgrade to 7.97 

Resolution

Reinstalled the MS VC++ 2008 packages at the OS level and redeployed hub 7.97