Policy Server Service will not start
Article ID: 126452
Updated On:
Products
APP PERF MANAGEMENT
CA Application Performance Management Agent (APM / Wily / Introscope)
CUSTOMER EXPERIENCE MANAGER
INTROSCOPE
Issue/Introduction
After the install of apm-sso on Windows 2016 server, we find that after apm-sso install, Policy Server Service will not start
When trying to start it with Policy Manager Console, nothing happens. Checking windows events, We see an error for "The smpolicysrv service failed to start due to the following error:
smpolicysrv is not a valid Win32 application."
When trying to start it with Policy Manager Console, nothing happens. Checking windows events, We see an error for "The smpolicysrv service failed to start due to the following error:
smpolicysrv is not a valid Win32 application."
Cause
The issue is occurring due to APM 10.7 SP2 Infrastructure-Agent installer package. After the install of Infrastructure-Agent we see an item called "Program" gets created at the root of the drive.
Environment
Release:
Component: STMDAS
Component: STMDAS
Resolution
After deleting the item called "Program" which gets created at the root of the drive, the windows Policy Server Service successfully started.
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