API Errors in New UX / Rally Sync - Known causes

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Article ID: 126420

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

This Knowledge document will cover known causes of API Errors reported in Clarity, typically in the following areas:

  1. Clarity New User Experience (UX/UI)
  2. Clarity Rally Integration/Sync

Environment

All Supported Releases

Resolution

Below is a table of some of the known API errors and related KBs.

Notes:

  • The errors are generic and this is not a complete list, but we will keep adding to this list so continue to check back if you run into any additional errors
  • You can also search for all related articles for API errors at: https://casupport.broadcom.com/See Tips on searching for known Clarity Issues using Self Service. Our Knowledge base system is updated continually with new and updated articles
  • Feel free to reach out to Broadcom support if you aren't able to find your answer through the knowledge base system or need any assistance on solutions provided. 
API Error Code Known Causes Notes
API-1002  
API-1003  
API-1004  
API-1005 Make sure the PMO Accelerator is installed as this is one cause of this error
API-1006  
API-1007
 
API-1018  
API-1019  
API-1029  
API-1030  

Additional Information

See Tips on searching for known Clarity Issues using Self Service