SiteMinder policy servers metrics are not reporting

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

EPAgent in up and running in SM policy servers.
EPAgent metrics are reporting,
But SiteMinder policy servers metrics are NOT reporting in console.

Cause

The files libapr and libboost_regex binaries are missing in Siteminder lib folder.  (/application/siteminder/lib/)

<Please see attached file for image>

Observe the highlighted yellow ones in the attachment you can observe "not found" symbols for libapr and libboost_regex binaries 

 

Environment

APM 10.7.0.45 (Build 990045)
EPAgent version: 10.5.2.15
SiteMinder Version: R12.7 SP01
APM for SSO version: caapmsso 13.2
Linux  3.10.0-862.3.2.el7.

Resolution

Please check if  libapr and libboost_regex binaries are present in "/application/siteminder/lib/". If these are not present then please copy these from " /application/caapmsso-13.2/bin64/ " folder.

Once these are copied please run "source ca_ps_env.ksh" and then run the ldd command on libIntroscopeNativeDataAPI.so and see these "not found" symbols are gone or not.