Restrict the users from reopening or editing the closed tickets in SDM
Article ID: 126352
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
How can I restrict a ticket from being edited or reopened after being closed?
Release: SDMU0M99000-17.1-Service Desk Manager-Full License
Use the following constraint in a data partition: (Administration>Security and Role Management >Data Partitions >Data Partition Constraints)
Constraint Type: Pre-update
Error Message: Cannot Update Inactive Record
Constraint: active = 1
Install the 'edit_inactive' option
- Prevents editing change orders, issues, or requests unless their status is Active. Default behavior is to allow editing of inactive tickets.