CEVM error: CEMR202E Cannot connect to the CA Compliance Event Manager web service. Please contact your systems administrator for help when running reports.

Products

• Compliance Event Manager

Issue/Introduction

Compliance Event Manager maintenance (including the CEMUI PTF SO04778) has been applied. When running reports, the error: 'CEMR202E Cannot connect to the CA Compliance Event Manager web service' is encountered. 
 
Review of the CEMETOM job reveals the error:

'java.lang.IllegalArgumentException:An invalid character Ý32¨ was present in the Cookie value'. 

The application of SO04778 should have resolved this type of error. 

Environment

CEM 6.0 Current maintenance (including the CEMUI ptf SO04778).

Cause

A pre-SO04778 version of the CEMUI was cached, and being used.

Resolution

The application of SO04778 corrects the 'java.lang.IllegalArgumentException: An invalid character Ý32¨ was present in the Cookie value', but it is sometimes necessary to perform a hard reset on the CEMUI  to force a non cached reload of the CEMUI (in chrome, the keyboard shortcut is CTRL + SHIFT + R, and in IE, CTRL + F5)