HTTP Error 500 internal server error
Article ID: 126303
Updated On:
Products
Issue/Introduction
After installing CA Business Service Insight (BSI), when trying to access the BSI UI website, the following error appears:
HTTP Error 500.0 - Internal Server Error
Calling LoadLibraryEx on ISAPI filter "C:\Program Files (x86)\CA\Cloud Insight\Tomcat\ISAPI\isapi_redirect.dll" failed
Environment
CA Business Service Insight 8.3.5.x
Cause
IIS Mappings missing
Resolution
Unfortunately after the BSI install, there is no easy way enable the missing IIS mappings and reconfigure the BSI application
The recommended approach is to roll back to before BSI was installed and ensure that all of the IIS pre-requisites are installed as per the documentation
Additional Information
If you look at the "handler mappings" in IIS of the default website prior to the BSI install, you must see all of these:
Additionally, check the BsiAppPool - the basic settings should look like this:
The advanced settings must enable 32-bit applications like this:
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