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HTTP Error 500 internal server error


Article ID: 126303


Updated On:


CA Business Service Insight


Trying to access the website returns:
HTTP Error 500.0 - Internal Server Error
Calling LoadLibraryEx on ISAPI filter "c:\Program Files (x86)\CA\Cloud Insight\Tomcat\ISAPI\isapi_redirect.dll" failed

If you look at details the error code is 0x800700c1


You are missing some of the mappings from the website.

<Please see attached file for image>

Http error 500 screenshot


Component: OBLCRE


You need to rollback and install all of the rolls and features required by the website if any are missing.
I have not found any easy way to do this after the install, so it's easiest to rollback and then select everything under .NET and IIS along with every other roll or feature documented in the install guide.
If you look at the "handler mappings" in IIS of the default website prior to the install, you must see all of these:

<Please see attached file for image>

handler mapping sample from working website
(This is just an example. I don't believe BSI needs classic ASP)

additionally, check the BsiAppPool. This does not get setup correctly in 2016.
The basic settings should look like this:

<Please see attached file for image>

app pool basic settings

and the advanced settings must enable 32-bit applications like this:

<Please see attached file for image>

app pool advanced settings allow 32-bit


1558690410894000126303_sktwi1f5rjvs16g9c.jpeg get_app
1558690409059000126303_sktwi1f5rjvs16g9b.jpeg get_app
1558690407198000126303_sktwi1f5rjvs16g9a.jpeg get_app
1558690403771000126303_sktwi1f5rjvs16g99.jpeg get_app