No alarms in alarm console

Products

• CA Performance Management

Issue/Introduction

Alarms not seen in alarm console

Reference to bad password seem in alarm console

The following is seen in PCService.log

INFO | jvm 2 | 2019/02/01 02:50:53 | ERROR | SpectrumInfoService/Thread | 2019-02-01 02:50:53,016 | com.ca.im.portal.plugins.spectrum.service.SpectrumInfoService
INFO | jvm 2 | 2019/02/01 02:50:53 | | Failed to make request: Unauthorized

Environment

Any supported version.

Resolution

To resolve do the following:

1. Edit the Spectrum data source
2. Under the "Authentication" section add the username / password for an administrative user in the spectrum database.  By default that user is spectrum / spectrum but it could be anything the user defined
3. Save the change

You should now see alarms in the alarm console and the INFO message should go away