No alarms in alarm console

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Article ID: 126298

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Updated On:

Products

CA Infrastructure Management

Issue/Introduction

Alarms not seen in alarm console

Reference to bad password seem in alarm console

The following is seen in PCService.log
INFO | jvm 2 | 2019/02/01 02:50:53 | | Failed to make request: Unauthorized INFO | jvm 2 | 2019/02/01 02:50:53 | ERROR | SpectrumInfoService/Thread | 2019-02-01 02:50:53,016 | com.ca.im.portal.plugins.spectrum.service.SpectrumInfoService

Environment

CAPM 3.x

Resolution

To resolve do the following:
  1. Edit the Spectrum data source
  2. Under the "Authentication" section add the username / password for an administrative user in the spectrum database.  By default that user is spectrum / spectrum but it could be anything the user defined
  3. Save the change
You should now see alarms in the alarm console and the INFO message should go away