No alarms in alarm console

Article Id: 126298
Status: Published
Updated On: 06-02-2019 07:59
Products:
CA Infrastructure Management
Issue/Introduction:

Alarms not seen in alarm console

Reference to bad password seem in alarm console

The following is seen in PCService.log
INFO | jvm 2 | 2019/02/01 02:50:53 | | Failed to make request: Unauthorized INFO | jvm 2 | 2019/02/01 02:50:53 | ERROR | SpectrumInfoService/Thread | 2019-02-01 02:50:53,016 | com.ca.im.portal.plugins.spectrum.service.SpectrumInfoService

Environment:

CAPM 3.x

Resolution:

To resolve do the following:

  1. Edit the Spectrum data source
  2. Under the "Authentication" section add the username / password for an administrative user in the spectrum database.  By default that user is spectrum / spectrum but it could be anything the user defined
  3. Save the change
You should now see alarms in the alarm console and the INFO message should go away