Unable to Edit Static Dependent Lookup Values

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Article ID: 126186

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Users are unable to edit static dependent  lookup values which have special character in value id. 

STEPS TO REPRODUCE

Use case 1 :- For Special character & in the static dependent look up value id
1.Login to CA PPM 
2.Click on Administration ->Lookup
3.Click on New 
4.Fill up the form with Lookup id and name(Created static lookup) 
5.Add one level ->Click on New 
6. Fill up the form
7. Add value in the Look up 
8. Create value with name test and Id with & test 
9. Click on save and return 
10. Value got created
11. Click on value to modify again .

Expected Results:Values in the static dependent lookup got created . User Is able to edit and save name and description. 
Actual Results:User unable to modify the lookup values. 
Values are not getting saved in the database and have no data found error in the app_ca.logs file. Value Name and description is blank . 

Use Case 2:- For special character % and ^ in the static dependent look up value id
1.Login to CA PPM 
2.Click on Administration ->Lookup
3.Click on New 
4.Fill up the form with Lookup id and name(Created static lookup) 
5.Add one level ->Click on New 
6. Fill up the form
7. Add value in the Look up 
8. Create value with name test and Id with & test 
9. Click on save and return 
10. Value got created
11. Click on value to modify again 

Expected result :- Values in the static dependent lookup got created . User Is able to edit and save name and description.
Actual Result :- Unable to connect to server error Pop-up comes and after clicking on OK unable to navigate to PPM.
Unable to get back to environment until refreshed the page with environment URL . 

Cause

Caused by DE47289 

Environment

Release: CODFSS99000-15.5-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

DE47289 is fixed in PPM 15.6.

Workaround:
1. Login to CA PPM 
2. Click on Administration->Look Up 
3. Filter the static dependent lookup created 
4. click on values 
5. click on translate button 
6. Check for the Clarity account language For Example :- English 
7. Modify the Name and description 
8. Click on Save and return 

We can then modify the static dependent lookup from the translate button.