Agents cannot be started through the AWI

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Article ID: 126182

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Agents cannot be started through AWI.
The following error appears:

CAPKI Error occured at 'etpki_write' error code='00110001' while restarting agent

Cause

The agents are missing the Service Manager entries.

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Environment

Release: AUTWAB99000-12.2-Automic Workload Automation-Base Edition
Component:

Resolution

Once all the necessary entries are added, the agent can be started through the AWI.

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Attachments

1558690611576000126182_sktwi1f5rjvs16gbx.png get_app
1558690608382000126182_sktwi1f5rjvs16gbw.png get_app