Cannot validate instance in WCC. E190099 DVL - Connection exception encountered. CAUAJM_E_10032 Unable to create server object for host

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

We are unable to validate our new AE instance within WCC.  

E190099 DVL - Connection exception encountered. CAUAJM_E_10032 Unable to create server object for host [us-wcc1]..

E190099 DVL (monitoring id validation) - Connection exception encountered. CAUAJM_E_10032 Unable to create server object for host [us-wcc1]..

 

Environment

Workload Automation AE 11.3.6.xWorkload Control Center 11.4.xPlatform - ANY

Resolution

Confirm that the AutoServer port # is consistently defined and configured on both the AE and WCC hosts.

Check $AUTOUSER/config.$AUTOSERV to confirm the port number.

And run the following to display its configuration settings:

$CSAM_SOCKADAPTER/bin/csmconfigedit port=<port> display

To make adjustements:

$CSAM_SOCKADAPTER/bin/csmconfigedit port=<port> enablessl=<value> enablepmux=<value>

 

Additionally 

Confirm that the hosts can resolve and reach one another using both their short and fully qualified host names.

Check with your network and firewall teams if adjustments such as updating /etc/hosts files or opening ports in the firewall are needed.