CA OPSMVS: Service Desk requests get created even if INITSD is set to NO

Products

• OPS/MVS Event Management & Automation

Issue/Introduction

CA OPS/MVS can open CA Service Desk Manager (CA SDM) requests automatically for the following types of problems:

• Recoverable product abends
• Shortages of process blocks, which are necessary for automation
• Failure to respond to internal MSF ping requests
• Operator Server Facility (OSF) TSO server transactions that exceed their elapsed time or output line limits
• Automated Operations Facility (AOF) rules that fail to complete due to errors

This integration provides your organization with an immediately recorded notification of a problem so that it can be addressed before causing more serious problems. For integration, you need to configure the CAICCI and CAISDI services.

In order to correctly implement this interface from OPSMVS side, it is mandatory to include the following statement in your OPSSPA00 program:

var = OPSPRM("SET","INITSD","YES")

This change takes effect when CA OPS/MVS is recycled. To make this change available to the current CA OPS/MVS region, it is necessary to use OPSVIEW Option 4.1.1 to set the parameter in the current region and recycle the CA OPS/MVS CA Service Desk Integration component, SERVDESK.
This can be done using the following operator command: 

MODIFY OPSx,RESTART(SERVDESK) 

x 
Specifies the fourth character of the CA OPS/MVS subsystem ID. 

It can happen that, despite INITSD is set to NO, so the Interface is not enabled, when any OPSMVS rule fails, a request is still created in Service Desk which 'contains/describes' the failing rule. So, how to debug this situation in order to find the real cause of this wrong behavior? 

Environment

Z/OS - CA OPSMVS 
Windows  - CA Service Desk 

Resolution

Here the steps to follow:

•  Get into OPSVIEW 4.1.1 and set the DEBUG parm to '0100000000000000' 
•  Issue the F OPSS,RESTART(SERVDESK) command. 

below the  OPSLOG result : 

F OPSS,RESTART(SERVDESK) 
F OPSS,RESTART(SERVDESK) 
OPS0322H Service Desk interface restart initiated 
OPS0329T SDIN - INITSD is OFF - Service Desk interface terminating 
OPS1400H FDCNIO OPSS JES2 NONE NONE 
SRV198 ILOG dump required for LOG05Æ0 
SRV197 ILOG now recording on LOG05Æ1 

• Recreate a possible error situation in OPSMVS with the DEBUG Parm set to '0100000000000000' and check the OPSLG for any OPS0329T trace message.
• If there isn't any OPS0329T message then this means that OPSMVS is not opening the service desk ticket and this task depends on how OPSMVS has been defined to CAISDI interface, so the ServiceDesk interface set for OPSMVS should be reviewed and not vice-versa