nsdgtw v1.23
In the <setup> section of the nsdgtw probe configuration file (nsdgtw.cfg), please add the following new keys:
is_proxy_settings = yes
proxy_domain =
proxy_host =
proxy_name =
proxy_port = 0
proxy_user =
proxy_pass =
Configure them with the correct values and click Ok.
Then Deactivate->Activate the probe.
Check the nsdgtw.log
Test the connection and check if the nsdgtw can connect via the proxy. and check if tickets are being generated.
Note that these settings do not get exposed/displayed in the Admin Console.
The customer resolved the nsdgtw probe connection problem where the Server URL, Username and Password to CA (Nimsoft) Service Desk, a.k.a. "ServiceAide" was already configured properly, with the following proxy settings (modified for privacy/confidentiality):
is_proxy_settings = yes
proxy_domain = abchosting.net
proxy_host = xyz1proxy
proxy_name - xyz1proxy.abchosting.net
proxy_port = 8080
proxy_user = uim.service
proxy_pass = *********
Note that the sdgtw probe can also be used for CA (Nimsoft) Service Desk (ServiceAide)
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/sdgtw-service-desk-gateway/sdgtw-ac-configuration.html