Internet Explorer 11 receiving error when trying to print PPM Gantt

Article Id: 125652

Status: Published

Updated On: 31-01-2019 14:33

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

In IE 11, when I open a project and try to print a PPM Gantt, I receive an error that says to refresh and I can never print. See document screenshots for details.

Environment:

Release:
Component: ODPRM

Resolution:

A) Log off and close IE 11

B) Also close other IE 11 Browser Sessions

C) Launch Microsoft Edge

D) Login into CA PPM using Microsoft Edge

E) Open a project Microsoft Edge and try to print a PPM Gantt

F) Once Successful, then log off from Microsoft Edge

G) Launch IE 11

H) Open a project in IE 11 and try to print a PPM Gantt

The above steps should resolve the issue.