Internet Explorer 11 receiving error when trying to print PPM Gantt
Article ID: 125652
Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
In IE 11, when I open a project and try to print a PPM Gantt, I receive an error that says to refresh and I can never print. See document screenshots for details.
Environment
Release:
Component: ODPRM
Component: ODPRM
Resolution
A) Log off and close IE 11
B) Also close other IE 11 Browser Sessions
C) Launch Microsoft Edge
D) Login into CA PPM using Microsoft Edge
E) Open a project Microsoft Edge and try to print a PPM Gantt
F) Once Successful, then log off from Microsoft Edge
G) Launch IE 11
H) Open a project in IE 11 and try to print a PPM Gantt
The above steps should resolve the issue.
B) Also close other IE 11 Browser Sessions
C) Launch Microsoft Edge
D) Login into CA PPM using Microsoft Edge
E) Open a project Microsoft Edge and try to print a PPM Gantt
F) Once Successful, then log off from Microsoft Edge
G) Launch IE 11
H) Open a project in IE 11 and try to print a PPM Gantt
The above steps should resolve the issue.
Feedback
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