Internet Explorer 11 receiving error when trying to print PPM Gantt

book

Article ID: 125652

calendar_today

Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

In IE 11, when I open a project and try to print a PPM Gantt, I receive an error that says to refresh and I can never print. See document screenshots for details.

Environment

Release:
Component: ODPRM

Resolution

A) Log off and close IE 11

B) Also close other IE 11 Browser Sessions

C) Launch Microsoft Edge

D) Login into CA PPM using Microsoft Edge

E) Open a project Microsoft Edge and try to print a PPM Gantt

F) Once Successful, then log off from Microsoft Edge

G) Launch IE 11

H) Open a project in IE 11 and try to print a PPM Gantt

The above steps should resolve the issue.