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Internet Explorer 11 receiving error when trying to print PPM Gantt


Article ID: 125652


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


In IE 11, when I open a project and try to print a PPM Gantt, I receive an error that says to refresh and I can never print. See document screenshots for details.


Component: ODPRM


A) Log off and close IE 11

B) Also close other IE 11 Browser Sessions

C) Launch Microsoft Edge

D) Login into CA PPM using Microsoft Edge

E) Open a project Microsoft Edge and try to print a PPM Gantt

F) Once Successful, then log off from Microsoft Edge

G) Launch IE 11

H) Open a project in IE 11 and try to print a PPM Gantt

The above steps should resolve the issue.