unable to install the ACC APM command center

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Article ID: 125643

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

We have removed the ACC (APM command center) but we forgot to remove the ACC (APM command center) service; consequently, we are not able to install it.

Environment

10.5.2

Resolution

Please take the following steps: 

open the windows command line as administrator 

cd <to location where the ACC (APM command center) 10.5.2 is inatlled> 

dir 

{this should show you the file name: apmccsrv.cmd} 

Run following two steps: 

apmccsrv.cmd stop 

apmccsrv.cmd remove 

close and open the Windows Services console and check if ACC (APM command center) service has been removed successfully. 




If you have removed the APM 10.5.2 ACC APM command center directory and files, then apmccsrv.cmd will not be available. 

In this case you need to following Microsoft Windows document to remove a windows Service. 

Please review: 

https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/sc-delete 

Make sure it is stopped and disabled via Windows Services before you run the delete command.