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unable to install the ACC APM command center
Article ID: 125643
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
We have removed the ACC (APM command center) but we forgot to remove the ACC (APM command center) service; consequently, we are not able to install it.
Environment
10.5.2
Resolution
Please take the following steps:
open the windows command line as administrator
cd <to location where the ACC (APM command center) 10.5.2 is inatlled>
dir
{this should show you the file name: apmccsrv.cmd}
Run following two steps:
apmccsrv.cmd stop
apmccsrv.cmd remove
close and open the Windows Services console and check if ACC (APM command center) service has been removed successfully.
If you have removed the APM 10.5.2 ACC APM command center directory and files, then apmccsrv.cmd will not be available.
In this case you need to following Microsoft Windows document to remove a windows Service.
Please review:
https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/sc-delete
Make sure it is stopped and disabled via Windows Services before you run the delete command.
open the windows command line as administrator
cd <to location where the ACC (APM command center) 10.5.2 is inatlled>
dir
{this should show you the file name: apmccsrv.cmd}
Run following two steps:
apmccsrv.cmd stop
apmccsrv.cmd remove
close and open the Windows Services console and check if ACC (APM command center) service has been removed successfully.
If you have removed the APM 10.5.2 ACC APM command center directory and files, then apmccsrv.cmd will not be available.
In this case you need to following Microsoft Windows document to remove a windows Service.
Please review:
https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/sc-delete
Make sure it is stopped and disabled via Windows Services before you run the delete command.
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