After installing the APM 3.6.3 connector the SMNP connector fails

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Article ID: 125641

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

After upgrading the APM connector to version 3.6.3, the SNMP connector stops working and will not start. In the SAM-IntegrationServices_wrapper.log file you see the error message:

"Startup failure: NoSuchMethodError: org.snmp4j.SNMP4JSettings.setStrictSNMPConformanceMode(Z)V"

The SOI dashboard connector status shows: "Status Description: Connector error occurred: Failed to initialize".

Cause

The APM connector install updates the \soi\lib\snmp4j.jar file with an incompatible version. 

Environment

SOI 4.2
SNMP connector 2.0.0.37
APM connector 3.6.3 2

Resolution

The APM connector updated the \soi\lib\snmp4j.jar file, the date of the file was 11/29/2018 snmp4j.jar. We replaced the file with the one the SNMP connector installs dated 3/5/2014 snmp4j.jar. Now the SNMP connector and APM connector both started. A fix will be available in the future for this.