Closing Service Desk or Service Now tickets don't acknowledge alarm
Article ID: 125518
DX Infrastructure Management
In a UIM - CASDM integration using sdgtw probe, when closing a ticket in Service Desk, the alarms is not acknowledged in UIM.
Please do the following:
* deploy 'alarm_routing_service' 10.20 to the Primary Hub
* deactivate and activate both trelis and sdgtw probes
This should resolve the issue.