Closing Service Desk or Service Now tickets don't acknowledge alarm
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Article ID: 125518
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Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
In a UIM - CASDM integration using sdgtw probe, when closing a ticket in Service Desk, the alarms is not acknowledged in UIM.
Environment
UIM 9.02
CASDM 17.2
sdgtw 2.0
Resolution
Please do the following:
* deploy 'alarm_routing_service' 10.20 to the Primary Hub
* deactivate and activate both trelis and sdgtw probes
This should resolve the issue.
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