Closing Service Desk or Service Now tickets don't acknowledge alarm

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

In a UIM - CASDM integration using sdgtw probe, when closing a ticket in Service Desk, the alarms is not acknowledged in UIM.

Environment

UIM 9.02
CASDM 17.2
sdgtw 2.0

Resolution

Please do the following:

* deploy 'alarm_routing_service' 10.20 to the Primary Hub
* deactivate and activate both trelis and sdgtw probes

This should resolve the issue.