Upgrade of CA SPS from 12.6 00 to 12.7 02 is failing because of JDK bit

Article Id: 125515

Status: Published

Updated On: 02-06-2019 14:47

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

When we started upgrading SPS it was throwing the below error. We have tried some options, but none of them worked. Do you have any recommendation?

ERROR
ca access gateway This installation requires a 64-bit JDK. Please select JRE version 1.8 or higher.

Environment:

Upgrade of CA SPS from 12.6 00 to 12.7 02

Resolution:

Install JRE not just JDK.
Check permissions.