Intermittent 'Synchronization Failure' errors with CABI data source

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Article ID: 125506

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration

Issue/Introduction

We're seeing an intermittent 'Synchronization Failure' errors with CABI data source, and logs indicate "A processing failure occurred on the data source during synchronization"

Cause

During installation of PM content to CABi server installer add CABISynch.war, jar and xml files for custom jasper data source and js+jsp files for reports, and generates capm.properties and capm.jks files in <CA Business Intelligence>/apache-tomcat/webapps/jasperserver-pro/WEB-INF/config. These properties and jks files must be on both PC and CABI for SSO to work. 

There is no capm.properties nor capm.jks files on the CABI system.
 

Environment

NetOps Performance Management 3.x

CABI 6.3.0

Resolution

Re-run the CAPM-CABI integration script to replace any missing config files

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/integrating/integrate-ca-business-intelligence/install-ca-business-intelligence-reports-and-dashboards.html