How to change the Service Provider Business Unit ID in CA Service Catalog

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Article ID: 125435

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

N/A

How to change the Service Provider Business Unit ID in CA Service Catalog
To get a new root level setting for your company/environment.

Environment

Windows.

Resolution

Decide about how to set the value for the "Service Provider" business unit ID before you start the installation.
After you have installed CA Service Catalog, the following conditions exist:
1. You cannot change the business unit ID of the Service Provider level. 
2. You can change the business unit login ID and the business unit name Service Provider. 
>> However, as good practice, keep all three values (BU ID, BU Login ID and BU Name) the same.

During the Catalog Component installation, you specify a "Service Provider"(SP) business unit ID. 
This ID specifies the "top level, root, service provider" business unit. 
All other business units are structured under the root business unit. 
As good practice:
3. Specify your company domain name or a short version of your company name for this ID.
4. And keep all three values (BU ID, BU Login ID and BU Name) the same.