How to change the Service Provider Business Unit ID in CA Service Catalog
Article ID: 125435
CA Service CatalogCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
How to change the Service Provider Business Unit ID in CA Service Catalog To get a new root level setting for your company/environment.
Decide about how to set the value for the "Service Provider" business unit ID before you start the installation. After you have installed CA Service Catalog, the following conditions exist: 1. You cannot change the business unit ID of the Service Provider level. 2. You can change the business unit login ID and the business unit name Service Provider. >> However, as good practice, keep all three values (BU ID, BU Login ID and BU Name) the same.
During the Catalog Component installation, you specify a "Service Provider"(SP) business unit ID. This ID specifies the "top level, root, service provider" business unit. All other business units are structured under the root business unit. As good practice: 3. Specify your company domain name or a short version of your company name for this ID. 4. And keep all three values (BU ID, BU Login ID and BU Name) the same.