EMail configuration in the SOI Manager Configuration -> EMail Configuration page has been updated as below
SMTP Server Host mailhost
SMTP Server Port 25
SMTP Server Password (if any) xxxxxxxx
SMTP Mail From [email protected]
<Please see attached file for image>
The above configuration looks good, however when we telnet with EHLO commands there was a problem with "username".
In SMTP the user name was configured as "hdnotifier" but the user name format suppose to be "[email protected]
", hence SOI fail to authenticate
Here is the procedure to run telnet & run EHLO commands.
Run these commands on SOI Manager command prompt to telnet "MailHost"
1) Open a Command Prompt
2) telnet "mailhost" or telnet "mailhost.ca.com" or "real SMTP Host Name"
3) Run: EHLO mailhost
4) Run: AUTH LOGIN
The above will prompt for user name and password for authentication, enter these values which are in Base64 format
Note: We could use "https://www.base64decode.org/" site for encryption & decryption
5) aGRub3RpZmllckBjYS5jb20= <Enter> ([email protected]
6) dGVzdHBhc3N3b3Jk <Enter>
The above should be successful with "Authentication successful" message
In some cases, customers may have user name is configured as "hdnotifier" in SMTP, but SOI Email configuration expects the user name in
" format, hence the authentication fails.