snmpcollector devices and metrics not appearing in UMP

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Article ID: 125428

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Metrics appear in the SLM and are present in the database. 
The problem is that the devices do not appear in the portal inventory. 

Environment

UIM9.02; 
snmpcollector :4.03

Resolution

Problem solved by selecting "Force component rediscovery":
- go into snmpcollector 
- click the profile for one device
- select "Force component rediscovery".

This often results in the device appearing in USM a few minutes later as it forces a realignment of the ci_metric_id values.