Use of the sdgtw probe (instead of nsdgtw) to connect to CA (Nimsoft) Service Desk
- UIM 8.5.1 or higher
sdgtw uses the 'Service Aide' connection profile to connect to CA (Nimsoft) Service Desk.
***The sdgtw AC Configuration document provides the connection fields you need to fill in to create the connection to a ServiceAide Service Desk***. If a proxy is required to connect to the instance, you will have to adjust the Service Aide connection profile proxy settings via the Admin Console ONLY.
Please refer to the section in the sdgtw probe named 'connection_details'...e.g.,
name = ServiceAide
id = ServiceAide
enable_group_assignment = false
Username = <serviceaide-username>
encryptPassword = false
active = false
categoryNameTranslation = true
userNameTranslation = true
Password = <passwordinplaintext>
URL = <serviceaide-url>
FetchCompleteObject = false
ciNameTranslation = true
ServiceAideClientURL = <serviceaide-clienturl>
sd_type = ServiceAide
Proxy server connections for each Service Desk Connection profile are configured in the same way and is documented in step #9 of the Configure Connection Properties section.