Scheduled Reports Times Out or Fails

Products

• CA Business Service Insight

Issue/Introduction

How to troubleshoot problems with scheduled reports either not running or timing out in BSI?

Environment

CA Business Service Insight 8.3.x and 9.x

Resolution

1.  Manually run the report and make sure that there is not problem running the report you are trying to schedule. If there is a problem, then this needs to be solved first.

2.  Make sure the BSI report scheduler service is indeed running? Perhaps try restarting the service.  Do other scheduled reports run? 

3.  If the scheduler and report are both working, but the scheduled report times out then this is a common occurrence when you schedule a lot of reports for the same time or schedule the reports for a time when backups and other scheduled processes run.
In this case the problem is usually solved by staggering the schedules for the different reports. For example, have one report run at 00:15, one at 00:30, one at 00:45, etc.

If further assistance is required, please contact Broadcom Support.