Agile Central - Information needed to troubleshoot custom code
Article ID: 125380
CA Agile Central On Premise (Rally)CA Agile Central SaaS (Rally)
Due to the nature of how APIs and Custom Apps can be custom developed, we can only offer limited support in the form of a courtesy review to attempt to help answer your question. As it relates to custom applications developed by a third party that are outside of available functionality, the level of support we can provide is limited. Please see section 6d of our SaaS Support Policy: https://support.ca.com/phpdocs/0/common/saas-support-policy-and-terms_ENU.pdf.
Per our Support policies, all API and Custom App cases are considered a "Severity 4" case.
Release: Component: ACSAAS
In order to effectively troubleshoot cases around problems with custom code and third party applications, support will need the following information:
Whether basic credentials or an API key is in use Login ID of user or login ID of API key owner Exact date, time and timezone error occurred End point being called when error occurred Error message seen
Cloudflare ray ID Source code from your application Log files from your application showing the error