CA SOI integration with new Ldap in EEM

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Article ID: 125358

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Products

CA Service Operations Insight (SOI)

Issue/Introduction



I have configured CA EEM server with New ldap server. Integration with new ldap was successful and lpad users in Spectrum can login without any issue. However CA SOI lpad users are not able to login to soi console.

Environment

SOI 4.2
EEM 12.15

Resolution

the Ldap users from the new integration are different then the users from the previous integration so they need to be created in the SOI console in the users tab to be able to login to the SOI Console.