How to hide the importance checkbox and text from Request Notes in CA Service Catalog

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Article ID: 125349

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

IMPORTANT NOTE: Please check the below document, before you start customizing your environment.
Holding a prereq procedure for a best control over your customization.
KB000125335
https://comm.support.ca.com/kb/important-notice-of-prereq-for-customization-on-ca-service-catalog-files/KB000125335

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Environment

Windows

Resolution

Check and perform the below procedure to get this accomplished.
1. When not existing already:  Create folder %USM_HOME%\filestore\custom\explorer\request\common
2. Copy file "request_notes.xsl" from folder %USM_HOME%\view\webapps\usm\explorer\request\common into the new folder(step 1).
3. Open the copy of the file with e.g. notepad
4. Add comment lines as shown below: 
<!--
            <tr>
              <td colspan="2" class="fieldvalue">
                <input type="checkbox" id="importance" name="importance" value="1"/>
                <label for="importance"><xsl:value-of select="$request.notes.content/high_importance_level"/> </label>
              </td>
            </tr>         
-->
5. Save the file
6. To activate this change, perform these steps:
- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)