Unable to Login to APM Error on xpkarg_xml_string

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Article ID: 125281

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



One user is trying to log into IT Asset Manager 17.1. When they try to log in they get error:
Error: Violation of PRIMARY KEY constraint 'xpkarg_xml_string'. Cannot insert duplicate key in object 'dbo.arg_xml_string'. The duplicate key value is (1664615908, 0). The statement has been terminated. 

Environment

Release:
Component: ARGIS

Resolution

Reset IIS on the Web Server.
Close the browser and open a new browser. Retest the login.