Flowdock - Unable to start 1-1 conversation

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Article ID: 125269

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Updated On:

Products

CA Flowdock

Issue/Introduction

When trying to start a private conversation (1-1) in Flowdock (Web Based or Full Application), it will keep trying to load the existing chat however it never loads. 

Environment

Release: FLODOC99000-1-FlowDock-SAAS
Component:

Resolution

Closing the 1-1 chat with X button and adding it back OR restarting PC/MAC seem to resolve the issue.